About Marko

I am a senior product and delivery manager with 14 years in software and services, currently focused on bringing AI-enabled products from idea to scaled production. I wear delivery, product, project, and business-analyst hats across leadership, management, and technical work, today leading delivery of a multi-agent RAG platform for a Fortune 100 client. Earlier, as a startup CTO, I scaled a proprietary product portfolio to 200,000+ active users across 6,000+ companies in the AEC/O industry and grew the engineering organization to 35 people, earning a 2022 London Construction Awards Rising Star shortlist. Before that, I founded the first Autodesk Training and Certification Center in Bosnia and Herzegovina and trained 800+ engineers. Outside client work, I build Solarxy, an open-source 3D viewer and visual debugger in Rust and WebGPU.

1. Jan 2025 – Present

   symphony.is

   Senior Delivery Manager

   Leading end-to-end delivery of an AI-powered knowledge management and campaign intelligence platform for the global marketing organization of a Fortune 100 client. I operate as a combined product manager, business analyst, project manager, and delivery lead across proof of concept, MVP, production, and scale-out, because generative-AI products need someone who can move between business problem, system thinking, and shipped software without losing context.

   Key Responsibilities

   • Translate ambiguous business problems into shippable scope across proof of concept, MVP, production, and scale-out phases.
   • Shape product vision, discovery, and roadmap with marketing and analytics stakeholders, sequencing releases against measurable adoption and business outcomes.
   • Drive a multi-agent RAG architecture that routes natural-language queries to specialized agents for semantic search, structured-data analysis, and multi-step planning over heterogeneous marketing artifacts.
   • Embed AI-augmented practices across discovery, requirements analysis, and delivery to accelerate iteration cycles and raise the floor of team output.
   • Coach distributed Agile teams, fostering psychological safety, accountability, and continuous improvement.

   Key Achievements

   • Delivered an AI-powered knowledge management and campaign intelligence platform for a Fortune 100 client's global marketing organization.
   • Took a multi-agent RAG architecture from proof of concept through MVP to production and scale-out.
   • Built a production-ready AI-First SDLC framework for governing and leading AI platform development.
   • Compressed days of manual cross-referencing across siloed repositories into minutes of conversational answers, breaking data silos and democratizing campaign intelligence.

2. Dec 2022 – Dec 2024 · 2 yrs 1 mo

   symphony.is

   Delivery Manager

   As Delivery Manager at symphony.is, I led the end-to-end delivery of enterprise-scale, cloud-native platforms for media-tech and consulting clients. Partnering with product, design, engineering, and client stakeholders, I translated complex business requirements into clear roadmaps, MVPs, and production-grade solutions, while embedding data-driven decision-making and pragmatic Agile practices to accelerate value delivery.

   Key Responsibilities

   • Managed full lifecycle engagements from pre-sales scoping through MVP launch, scale-up and ongoing support.
   • Acted as primary client liaison, defining success criteria, negotiating scope, and aligning delivery plans with strategic objectives.
   • Owned project budgets, resource allocation, and risk registers to ensure on-time, on-budget outcomes.
   • Coached and empowered distributed Agile teams, fostering psychological safety, accountability, and iterative improvement.
   • Conducted technical due diligence, feasibility studies, build-vs-buy analyses, and architecture reviews, to inform investment decisions.
   • Implemented KPI dashboards and reporting frameworks to track velocity, quality metrics, and stakeholder satisfaction.

   Key Achievements

   • Delivered an MVP for a unified asset-review platform for a Fortune 100 technology company; it became the organization's internal standard for editorial review.
   • Directed cross-functional teams to consistently meet or exceed milestone targets, achieving 95% on-time delivery rate.
   • Deployed a cloud-based machine-learning recommendation solution integrated with kiosk and POS systems, delivered through one of the world's largest consulting firms for their multinational QSR client, driving a 20% uplift in user engagement.
   • Instituted proactive incident management and automated health-checks, resulting in zero high-severity outages and strengthened client trust.

3. Mar 2022 – Nov 2022 · 9 mos

   DiRoots Limitada, Portugal

   Chief Technology Officer

   Represented the technology arm of DiRoots by defining and executing the company's tech vision and strategy. Successfully managed and expanded the proprietary product portfolio, DiRootsOne, ProSheets, and DiStellar, while shaping the product development roadmap to drive innovation, user growth, and market leadership.

   Key Responsibilities

   • Defined and communicated the overall technology vision, strategy, and multi-year roadmap for DiRootsOne, ProSheets, and DiStellar.
   • Led remote, cross-functional engineering teams through sprint planning, backlog refinement, and delivery of both custom software solutions and internal product enhancements.
   • Partnered with clients and stakeholders to elicit business requirements, identify workflow gaps, and architect tailored solutions that improved operational efficiency.
   • Scoped project proposals, negotiated contracts, and managed trade-offs to ensure on-time delivery aligned with budget and strategic objectives.
   • Optimized resource allocation across the portfolio, resolving dependencies and accelerating delivery timelines.
   • Established policies and procedures for technology governance, data security, and risk management to ensure compliance and resilience.
   • Championed Agile adoption and Scrum practices across all departments, coaching teams in continuous improvement and high-velocity delivery.

   Key Achievements

   • Served as Product Manager for DiRootsOne, ProSheets, and DiStellar, ensuring feature releases met market demand and customer needs.
   • Shortlisted by the London Construction Awards as one of 12 global rising stars in the AEC industry for 2022.
   • Scaled DiRootsOne's active user base from 2,000 to 200,000+ across 6,000+ companies by planning and delivering eight major modules over 2.5 years.
   • Oversaw development of 80+ bespoke software solutions adopted by leading AEC firms including Jacobs, AECOM, Atkins, WSP, Mott MacDonald, Zaha Hadid Architects, and Equans.
   • Launched custom software development services that grew company revenue by 70% and cemented DiRoots as a leader in Autodesk Revit platform solutions.

4. Sep 2019 – Mar 2022 · 2 yrs 7 mos

   DiRoots Limited, UK

   Digital Technology Manager

   As Digital Technology Manager at DiRoots Limited, I spearheaded the end-to-end delivery of the company's inaugural software products, establishing scalable development practices and a resilient organizational structure. I built and mentored a cross-functional team, selected the core technology stack, and drove continuous improvement across processes and tooling to support rapid module releases for DiRootsOne.

   Key Responsibilities

   • Managed full-cycle software development, from initial discovery and requirements gathering through to deployment, maintenance, and iterative enhancements.
   • Conducted recruitment, selection, and onboarding of engineers, cultivating a high-performing, collaborative team environment.
   • Defined and maintained internal processes, policies, and standards (coding conventions, QA checks, release workflows) to ensure consistent delivery quality.
   • Selected and governed the company's core technology portfolio, introducing and administering Jira, GitLab, and GitHub for issue tracking, source control, and CI/CD pipelines.
   • Oversaw day-to-day client communication: presented progress reports, identified and mitigated risks, and managed stakeholder expectations.
   • Architected and implemented a transition from an organic to a matrix organizational structure, clarifying roles, responsibilities, and cross-team dependencies.
   • Championed the adoption of Agile practices, coaching teams in Scrum rituals, backlog refinement, and value-driven delivery.

   Key Achievements

   • Shipped DiRootsOne from launch to 200,000+ active users with sustained growth of 4,000 to 6,000 new users per week, and saw it shortlisted for Construction Software of the Year at the London Construction Awards.
   • Grew the engineering organization from 7 to 35 people, supporting the product roadmap and positioning DiRootsOne for rapid market growth.
   • Planned and led the development and launch of eight major modules for DiRootsOne, expanding the product's feature set and driving user engagement.
   • Led the company's first formalized Agile transformation, achieving a sustainable sprint cadence and aligning value delivery with growing market demand.
   • Implemented Jira, GitLab, and GitHub workflows that reduced release cycle times by 25% and enhanced visibility into development metrics.
   • Restructured the organization into a matrix model, enabling efficient resource sharing and accelerating cross-functional collaboration.

5. Feb 2012 – Oct 2019 · 7 yrs 9 mos

   GeoINOVA informatički inženjering, BiH

   BIM Specialist & Head of ATC/ACC Center

   As BIM Specialist and Head of the official Autodesk Training and Certification Center (ATC/ACC) for Bosnia and Herzegovina, I led the design and delivery of tailored BIM and GIS solutions across private companies, government institutions, and local municipalities. I established and managed comprehensive training programs, guided accreditation processes, and championed advanced visualization techniques to build regional expertise in computer-aided design and modeling.

   Key Responsibilities

   • Directed the ATC/ACC Center: administered Autodesk certification processes, managed accreditation, and maintained training standards nationwide.
   • Designed and implemented custom BIM and GIS solutions, aligning software deployments with client workflows to enhance operational efficiency.
   • Developed and delivered training courses in AutoCAD, Revit, 3Ds Max, Vray, Photoshop, Rhino, and Grasshopper 3D, equipping professionals with visualization and modeling skills.
   • Consulted with stakeholders to assess technical requirements, identify process gaps, and recommend best-practice configurations for project delivery.

   Key Achievements

   • Founded the first and only official Autodesk Training and Certification Center in Bosnia and Herzegovina, securing accreditation and driving regional adoption of certified BIM workflows.
   • Trained over 800 engineers in BIM, GIS, and 3D modeling/visualization pipelines, significantly expanding the local talent pool.
   • Achieved Autodesk Certified Professional status ten times across AutoCAD, Revit (Architecture & Structure), and 3Ds Max, demonstrating deep technical expertise.
   • Provided technical consulting and implementation to more than 70 private companies and municipalities, facilitating digital transformation in the AEC sector.
   • Launched and led a unique 4-month digital architectural design course covering advanced CAD, BIM, and visualization tools, setting a benchmark for professional development in the region.
   • Co-authored peer-reviewed research on procedural modelling and CAD-GIS-BIM integration, published by Springer in Advanced Technologies, Systems, and Applications (2017).